I'm back in business on the new network with a fully unlocked phone. Hi there, Karl! Thank you for reaching out to us! We are glad to hear that you are back in business! We deeply appreciate your patience, Karl.
Thank you for being part of the Boost Family! Have a great day and week! CindyA - I hope I'll be able to get the same help because my new phone - which I bought from Boost - isn't connecting to the network.
I have an older phone I bought from Boost, and got the new SIM and it won't work, and they won't unlock it to work. You have a network connection showing though, so that's something. Just sign into your account page and jump on chat, they will help you. I tried contacting Samsung through chat and they were unable to help me with this issue either. I can't tell if it's a sim card issue as I do not have another phone to insert it into. Guess I'll try visit a boost mobile store when I get the chance.
Ask Boost to unlock ur device. This happened to me and I was without service 6 days I got a message over my phone said update Try it contact boost and ask for ur phone to be unlocked from carrier. I tried to tell them it would make a difference since boost switched to t mobile towers and they told me no it wouldn't.
But guess what.. I think that's dependent on the make and model of yoru phone. A lot of the older Galaxy S's just aren't compatible. But Boost doesn't tell you that. Not only has this happened to me personally, but I've heard countless stories in other online forums of phones getting bricked and boost didn't do a damn thing to help. No but contact the FCC they will resolve it. I was contacted just days ago after filing my complaint. Neither is their so-called Tech Support.
We have hidden your post because it violates our Community Rules and Guidelines. Our members make the Community. I posted a me too and I got the above. Is this phone affected by this SIM card problem because I have yet to get the phone to work.
Guys my phone did this too I have to file a claim with the FCC and someone contacted me back bc now every hour or so my phone says activate device I just hit the home button and it shows in notification drop down device not activated but I have service call text and data. The FCC is looking in to fixing the problem. I suggest u start there and let them know ur issue and let them resolve it.
Bobbiejojo4 were you able to get your phone unlocked, and receive an unlocked message at your phone, while there was an invalid SIM in it? I have successfully submitted an unlock request to Boost, but am not confident it will transmit to my phone if the SIM in it is "invalid? This last person I talked to just said I can't use my phone at all and need to purchase a new one. I asked for my device to be unlocked and could only verify the last number I had, and not the one before that so they refuse to unlock my device, although the time limit was enough on the previous number.
But only 8 months on the newer number. I'm so incredibly frustrated that when reactivating online it said my phone is compatible as it should be it was purchased from Boost and out of 5 people she was the only one to tell me that my phone is incompatible. I tried explaining that if they just unlocked it I could use it, and I didn't want it unlocked to take it elsewhere, and even if I wanted to I don't see the big deal I own the phone. My service is active for 2 days now, and I can't use the phone, and I can't afford to buy a new one like she so kindly suggested, so now my month of service is wasted too?
Will Boost be able to unlock a phone remotely if the SIM card in it is showing as invalid? Only if you device is eligible for unlock. You have to have used your device for 12 months without interruption for them to unlock. Now I'm just crossing my fingers that it works, given the "invalid sim" currently in it. Please let me know if it works for you.
What type of phone do you have? I'm trying to find any other way to get my device unlocked, even filed a complaint with the FCC.
The FCC reached out to me several times to resolve the issue. I am extremely distressed because I cannot call out nor receive phone calls. I have been without service since last Thursday.
Tomorrow, it will be a week. I am a Senior, over 65 years old, and mostly only use my phone to make and receive calls. After all, it is a telephone! You sent me a SIM card, requiring me to install it to update my network service. It was faulty. I went to the Boost Mobile store, and was asked to purchase another one. Ever since that day, I have been cut off from communication with loved ones!
This is totally unacceptable. Mellogang PC v 4. Revolico PC v 0. Boyner PC v 4. Blibli - Online Mall PC v 7. Athleta PC v 1. Nova Water PC v 2. We've made this post private to protect your information. Please send us your phone number and PIN, we may review your account. Don't feel bad, I've talked to 3 different operators about plan pricing changes and while they say nothing about my plan is changing, they keep trying to tell me that it's a free upgrade, but to connect to the new network it's going to cost me 10 bucks a month more.
At least you have service! I lost service connection and data connection. Not to mention the twenty bucks in my account they wont refund or the phone they wont unlock or the rest of the month I paid for with no connection! If they don't fix things in a hurry it may be the end of Boost Mobile. Dish Satellite owns them now. I'm going to the Xfinity Mobile store tomorrow. They will port my phone number. You get one gig but if you're on WiFi most of the time you will hardly use any data. My Samsung account keeps stopping after the upgrade.
I talked to 3 CS reps yesterday and none could resolve it. Hello Fran!
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